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Freshworks
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Latest analysis
Updated Aug 4, 2026
Freshworks Q2 2026: GAAP profitability achieved ahead of plan as EX ARR grows 24% CC and AI Copilot attach rate exceeds 70% on large deals
Freshworks delivered Q2 2026 revenue of $237.4 million, up 16% year-over-year, beating the high end of guidance for the seventh consecutive quarter while achieving positive GAAP net income ahead of its own schedule. The EX business — now 59% of total ARR at $567 million — is the singular growth engine, with customers above $100K ARR growing 26% constant currency and AI Copilot attach rates on new deals above $30K exceeding 70%. CX stabilizes at 4% constant currency ARR growth following organizational consolidation in India, while full-year revenue guidance of $963.5–$966.5 million implies continued 15% growth.
Tone: bullishRevenue
$838.8M
FRSH 10-K · FY 2025
Employees
4,500
Revenue growth YoY
+16%
Headquarters
San Mateo, CA
Profile
FRSH 10-K Item 1 · Feb 26, 2026Freshworks provides cloud-based, AI-powered service software for employee experience (EX) and customer experience (CX) use cases, serving nearly 75,000 companies across approximately 170 countries. Its product portfolio spans IT service management, customer support, sales CRM, and marketing automation, unified by the Freshworks platform and Freddy AI capabilities. The company targets SMBs through enterprise customers with a product-led, subscription-based go-to-market model.
Read filing description ↓ Collapse description ↑
We provide people-first AI service software that organizations use to deliver exceptional employee and customer experiences. Our employee experience (EX) products include Freshservice, Freshservice for Business Teams, Device42 and FireHydrant. Our customer experience (CX) products include our Freshdesk suite of products. Our AI offerings, which include Freddy AI Agents, Freddy AI Copilot and Freddy AI Insights, further enhance the employee and customer experience and are designed to boost productivity. Currently, nearly 75,000 companies use Freshworks' uncomplicated solutions to increase employee efficiency and customer loyalty. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI is designed to eliminate friction, making employees more effective and organizations more productive. Businesses from approximately 170 countries around the world use Freshworks products to delight their customers and employees every day. As of December 31, 2025, over 60% of our annual recurring revenue (ARR) was from customers with more than 250 employees. We provide products across multiple markets in order to address the needs of businesses of all sizes that need to digitally transform to delight their customers and employees.
Primary products
- Freshservice
- Freshservice for Business Teams
- Device42
- FireHydrant
- Freshdesk Omni
- Freshdesk
End markets
Geographies
Named customers
Named competitors
“We believe we compete favorably based on the following competitive factors: complete set of multi-product platform solutions; designed for the user in an easy and intuitive manner; fast to go-live and thus lesser time to realize value of investment; unified experience; Enterprise-grade capabilities; modern, end-to-end, and extensible platform; designed for businesses of all sizes; intelligent, automation-first and AI/ML-powered solutions; and product-led go-to-market motion.” Competitive position, as stated in the filing
Revenue commentary · FY 2025
Total revenue grew 16% year-over-year in fiscal 2025, following 21% growth in fiscal 2024, reflecting continued scaling of the subscription business partially offset by moderating growth rates as the business matures.
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